Payment can be made at the checkout using any payment method accepted in store.

Yes, upon payment, you'll be given a non-fiscal receipt that includes the amount paid, the cash register order number, and the e-commerce order number.

The receipt includes only the total amount, without itemized details. The details of the products will be available in the digital receipt sent to you by email.

Shipping is free, both for home delivery and in-store pickup.

You can choose to receive your order at home, at the store where you made the purchase, or at another store where the service is available.

No, some Italian municipalities are excluded from delivery. Before making a purchase, check with the in-store staff

Yes, returns are allowed within 14 days of delivery.

You can return your item either to the store where you purchased it or to another location offering the same service.

Simply present your order number at the checkout.

Take the items to be returned to the store: staff will inspect them and, if everything meets the requirements, will begin the return procedure.

Refunds will be given in the form of a voucher redeemable at United Colors of Benetton or Sisley stores.

Yes, you can request cancellation by contacting customer care. If the order is eligible for cancellation, you'll receive details on how to get your refund.

Once confirmed by customer care, visit the store where you bought the item or another participating store, and bring your receipt or digital proof.

The refund will be issued as a voucher valid for purchases at United Colors of Benetton or Sisley stores.

In case your order is canceled because the items are unavailable, you will be informed by email.
To receive the refund, you will need to go to the same store where you made the purchase or to another store offering the same service, bringing your receipt with you. The refund will be issued as a voucher valid for purchases at United Colors of Benetton or Sisley stores.

If your order is not delivered, please contact customer care. If the missing order is confirmed, you will be able to get a refund at the store.

If some of the products in your order are unavailable, we will notify you by email. To get your refund, visit the same store where you made the purchase or to another store offering the same service with your receipt or digital receipt. The refund will be issued as a voucher valid for purchases at United Colors of Benetton or Sisley stores.

If your order is confirmed lost by customer care, visit the store where you purchased it (or another store offering the same service) and present your order number along with your receipt or digital receipt.

If your order isn’t delivered, and customer care confirms it, you can receive a voucher refund in store by presenting your order number. The voucher can be used at United Colors of Benetton or Sisley stores.